• Frequently Asked Questions

Role Type     
  
List of Frequently Asked questions for category
Retail.
   
Sr. No.FAQs and Answer
11Question: What is Internet Banking?

Answer: Internet Banking is a platform which allows you to fulfil your banking needs through a secure website anytime, anyplace at your convenience.
12Question: What are the benefits of Internet Banking?

Answer: Internet Banking offers you a convenient way of carrying out your Banking needs without visiting the branch. It saves your time and which usually get spent in visiting the branch for carrying out such banking transactions.
13Question: What is the difference between Login Password and Transaction Password?

Answer: Login password will be used to enter into the Internet Banking Application (expiry period – 180 days). Transaction password will be used to do Funds transfer (expiry period – 180 days)
14Question: I am getting the message “Invalid Login Id and Password”. What does it mean?

Answer: Login password will be used to enter into the Internet Banking Application (expiry period – 180 days). Transaction password will be used to do Funds transfer (expiry period – 180 days)
15Question: How safe are my requests/transactions on Net Banking?

Answer: We have built several security checks for protecting your Net Banking transactions. You will be asked to enter your unique Login ID and Login pin (password) to verify your identity before accessing your account. To maximize the security and confidentiality of your transactions, your Login pin is not accessible to anyone. Please do not share your pin(password) with anyone.
16Question: What are the measures I can take to ensure greater security?

Answer: You should log-out from the NetBanking when leaving your PC. • Always change your password continuously, choose 8 to 16 digit passwords (alphanumeric) and change them regularly; avoid obvious passwords (names of family members, pets, favourite player etc), and do not share the password with anyone. • You should not write a password down on any paper which may be easily accessible to anyone. • Put in a power-on password in your machine so that nobody else can switch on your machine. • Have a screensaver password so that when you are away from your workstation nobody else can access it. • If you think someone knows your password go online and change it immediately • If you are using the Internet in a public place (e.g. a Cyber Cafe) do not leave the PC unattended, and ensure that no-one is watching what you type. After Logoff, close the browser. • Logoff from NetBanking upon completion of your session. Use the Logout button to Log out so that the session closes. This will prevent the viewing of previous pages of your online session via your PC.
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